How quickly can you answer my question?
We aim to respond to messages and emails promptly, typically within 24 hours of receiving your inquiry.
Can I change my shipping address after my order has been placed?
Once an order is placed, we strive to pack and ship it within 24 hours. While we'll do our best to accommodate address change requests, especially before shipment, we cannot guarantee it. Please email us immediately with your name and order number for assistance.
How long is the processing period?
Order processing typically takes between 1 to 3 business days from the day of your order placement. Most packages are prepared within 24 hours, but during peak times, processing times may extend up to 3 business days.
General shipping information:
We ship orders daily, Monday to Friday. Orders placed before 1 pm Monday to Friday will be shipped the same day using 2nd Class Mail Service.
Will my order come in one package?
While we strive to consolidate orders, if products are sourced from different warehouses, they may arrive in separate packages, albeit rarely.
Out of stock/backordered items:
If any items are out of stock, we'll notify you via email with the expected shipment date. If restocking takes longer than 2 weeks, we'll issue an automatic refund.
Do you ship internationally?
Currently, we only ship within the United Kingdom. However, we have plans to expand internationally in the future.
I received a damaged item, what do I do?
We apologize for the inconvenience. Please contact us with your name and order number for further assistance.
What do I do if something is missing or damaged in my order?
Contact us immediately with your name and order number. Our money-back guarantee covers such issues within 30 days of delivery.
How can I track my order?
Visit the "Track My Order" link on our website and enter your tracking number. For further assistance, email us at support@vertigo-street.com
Why isn't my tracking number working?
Please inform us at support@vertigo-street.com, and we'll ensure your items were properly shipped and address any issues.
